Who to Call (Facilities)

YSB Facilities Contact Info as of Nov. 20, 2019
Yale Emergency Repairs 203-432-6888

An Emergency is considered: 

  • Any problem that may hurt/damage a person or building
  • Pipe leakages
  • Front entrance door or gates not securing
  • Power outages
  • Toilet overflow
  • Gas smell
  • Too hot/Too cold in room space
  • Freezer issues
  • EH&S emergencies
  • After hours or weekend issues that can’t wait until normal business hours (Mon – Fri: 8:30am – 5:00pm)

Be prepared to provide the following information:

  • Location of problem: building name, floor, room number
  • Your NetID
  • Brief description of problem

Priority 1 Response Time: Within 24 Hours

Facilities Operations Fill out a Facilities Work Request:

For non-emergency building/custodial issues.  See below for Custodial Team Info.

To help you determine the urgency type for your request, visit:  https://facilities.yale.edu/services/types-service-requests

EGC Service Center 800-825-0288 For issues with your Controlled Temperature Room (CTR)
EH&S https://ehs.yale.edu/ For non-emergency EH&S issues
Faculty IT Support 203-436-9045 When you have issues with your current computer. 
For Ladder Facutly Only.
ITS Helpdesk Call 2-9000
For staff computer issues
ITS Network Services Call 2-9000
For network related issues
ITS Mobile Devices Call 2-9000
For all cellular/mobile phone related issues or service
ITS Telecom Call 2-9000
For all desk phone related issues
Area Manager Julie Renko  
Facilities Superintendent Steven Percival  
Control Mechanics Glen Papelo, Rich Turner  
YSB Custodial Team Lead Risheda Turner Note: Risheda is your first point of contact
YSB Sr. Custodian Vicki Martin  
Ground Floor Team Tim Phelmetta/Desse Chesson  
Concourse Level Team Clarence Boyd/Risheda Turner  
Pavilion Cafe Team Tim Phelmetta/Risheda Turner  
First Floor Harold Morris  
Second Floor Phyllis Ostuno  
Third Floor Mike Durham  
Fourth Floor Vicki Martin  
Fifth Floor Vicki Martin  
YSB AED Device Locations
Ground Floor Elevator Lobby and Near G140 Sign-Up here if you are interested in AED general awareness training provided by Yale EHS.
Concourse Level Elevator Lobby (closest to C112); near C187A; and near O.C. Marsh Restrooms  
First Floor Elevator Lobby near 128  
Second Floor Near Kitchenette 255  
Third Floor Near Kitchenette 353  
Fourth Floor Near Shared Support Room 440  
Fifth Floor TBD  
BL3 Facility TBD  

Click here for a printable pdf.